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How to cancel an internal transfer / withdrawal request?

To cancel your internal transfer / withdrawal request, simply click on your portfolio "transaction" tab (expand arrow)

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Click on the withdrawal transaction

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Click on the "Cancel Request" button on the bottom of your screenCancel_Internal_Transfer_3.png

Click on "Proceed" to submit the request to cancel your withdrawal request.

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You are only able to cancel your internal transfer / withdrawal request if the status of the request is still in the "requested" state. Kindly note that once the internal transfer / withdrawal request started "processing", you will not be able to cancel it.