Clients who created a portfolio before 16 November must lock in the rate for your guaranteed portfolio at your convenience after your funds are processed into your portfolio unless the guaranteed rate is being revised in which case you need to wait for the updated rates that will be available shortly.

Starting 16th November, based on client feedback, Syfe is making the user experience around Cash+ Guaranteed seamless by investing funds added into a Guaranteed portfolio automatically. This allows your funds to be invested and earning returns without any delay. You no longer need to lock the rate manually.

From the day you created the portfolio, by the time your funds are processed into your portfolio, if the rate remains the same or has increased, your funds will get invested automatically at the prevailing rate. This ensures you get the best rate at all times. If the rate had dropped by the time your funds are processed, your funds won't be automatically invested. You will be notified of the rate decrease and given the choice to lock in at the current rate, withdraw funds, or re-allocate to another portfolio.

Kindly be aware that only funds received prior to 11 AM SGT on a business day will be invested on the same day. Funds received after 11 AM SGT will be invested on the subsequent business day. To illustrate, any funds received by Syfe between today at 11 AM SGT and tomorrow 11AM will be invested tomorrow afternoon, provided tomorrow is a business day. If you fund on a weekend or on a public holiday, funds will be invested on the next business day.