- Always use strong passwords - with at least 1 letter (uppercase and lowercase), 1 number, 1 symbol, and at least 8 characters in length
- Passwords should not be guessable information such as user-id, personal telephone number, birthday, or other personal information
- Change your passwords regularly
- Never share your passwords with anyone, not even us! We will never ask you for your login credentials over any form of communication (email/phone/text). So if somebody asks, it’s not us, don’t give it to them!
- Avoid using the browser option for storing your username and password
- When visiting the Syfe website, check the Syfe URL, it should always end with “syfe.com”
- When visiting the Syfe website, check that the address bar changes from ‘http://’ to ‘https://’ and a security icon that looks like a lock or key appears
- Never give anyone your OTP, it is only for you
- Ensure that all operating systems and software like your firewall and antivirus are up to date. Security updates are rolled out periodically so it’s a good way to stay protected
- Regularly scan your systems for malicious files that might have been downloaded
- Backup your important files and data regularly
- Avoid using public wifi without a VPN
- Be aware of phishing scams
- If you see something that’s too good to be true, it probably is. Always verify your source of information
- Remove file and printer sharing on internet-connected computers
- Make sure you log out from your Syfe dashboard after use, especially on a shared computer
- Do not access your Syfe dashboard on a public device (e.g. Cyber Cafe, University Computers)
- Consider the use of encryption technology to protect highly sensitive or confidential information
- Do not install software or run programs of unknown origin
- Delete junk or chain emails
- Never open any suspicious email attachments. i.e. attachments ending with ‘.exe’
- Do not disclose personal, financial, or credit card information to little-known or suspect websites
- Do not use a computer or a device that cannot be trusted
Support centre
How can we help you invest better?
What are some IT best practices I should adopt when making online transactions?
- Always use strong passwords - with at least 1 letter (uppercase and lowercase), 1 number, 1 symbol, and at least 8 characters in length
- Passwords should not be guessable information such as user-id, personal telephone number, birthday, or other personal information
- Change your passwords regularly
- Never share your passwords with anyone, not even us! We will never ask you for your login credentials over any form of communication (email/phone/text). So if somebody asks, it’s not us, don’t give it to them!
- Avoid using the browser option for storing your username and password
- When visiting the Syfe website, check the Syfe URL, it should always end with “syfe.com”
- When visiting the Syfe website, check that the address bar changes from ‘http://’ to ‘https://’ and a security icon that looks like a lock or key appears
- Never give anyone your OTP, it is only for you
- Ensure that all operating systems and software like your firewall and antivirus are up to date. Security updates are rolled out periodically so it’s a good way to stay protected
- Regularly scan your systems for malicious files that might have been downloaded
- Backup your important files and data regularly
- Avoid using public wifi without a VPN
- Be aware of phishing scams
- If you see something that’s too good to be true, it probably is. Always verify your source of information
- Remove file and printer sharing on internet-connected computers
- Make sure you log out from your Syfe dashboard after use, especially on a shared computer
- Do not access your Syfe dashboard on a public device (e.g. Cyber Cafe, University Computers)
- Consider the use of encryption technology to protect highly sensitive or confidential information
- Do not install software or run programs of unknown origin
- Delete junk or chain emails
- Never open any suspicious email attachments. i.e. attachments ending with ‘.exe’
- Do not disclose personal, financial, or credit card information to little-known or suspect websites
- Do not use a computer or a device that cannot be trusted
Still need help?
Reach out to our customer support team at any time-
Daily support available
Chat with customer support
-
1800 577 398
Call us
-
support.au@syfe.com
Email us