When you top up an existing SRS portfolio, this is what you can expect :

1. Debiting SRS funds : We will typically process your debit instructions in the coming business day and the funds will be debited from your SRS bank account in the next 2-3 business days. If your SRS bank account verification fails or there isn't enough balance to process the debit instruction you provided, you will receive notifications via email and push notifications from Syfe. You may see the same reflecting under the Transactions section of your portfolio. In this case, please do the below : 

   • Firstly verify the SRS bank account details provided is correct. If the account is incorrect, you may reach out to our CS via support.sg@syfe.com to update details.

   • Then verify your SRS bank account has sufficient funds. If not, simply top up your DBS/POSB, OCBC or UOB SRS bank account first, then log in to your Syfe account, click on "Add funds," and place a new instruction to debit SRS funds.

   • If you have verified that the bank account details are correct as well as the account has sufficient funds, you may reach out to our CS via support.sg@syfe.com and we can assist you further.
     
     

2. Investing SRS funds : Once your SRS funds have been successfully debited, your portfolio value is updated and the investment orders are submitted to the fund house by the next business day. At this point, you will see the funds reflected in your portfolio, under the Transactions section.

3. Investment Settlement : The investment settlement timeline depends on the type of portfolio:

   • Cash+ Flexi SRS: 3-4 days business days

   • Income+ Preserve and Income+ Enhance: 6-7 business days

   • Core Equity100: 7-8 business days