Protecting your online security is essential. Here are the key steps you can take to safeguard your Syfe account and stay safe from phishing scams or fraudulent activities.
General Online Safety Tips
- Be cautious when clicking on links or opening attachments from unfamiliar emails, SMSes, or websites, as these may lead to phishing pages or install malware on your device.
- Do not reply to or click on any links in unsolicited messages or emails.
- Never disclose your credit card details or OTPs to unknown websites or individuals.
- Always verify any suspicious message through official websites or channels.
- Syfe will never ask for your OTP or login password via SMS, WhatsApp, email, or phone calls.
- Avoid entering your Syfe login credentials on non-Syfe websites, URLs, or apps.
- Ensure you are always using Syfe’s official website or mobile app.
- Access Syfe’s website only by typing www.syfe.com directly into your browser.
- Do not accept any unauthorised requests or approve OTP prompts unless you initiated the action.
- Always ensure you are communicating with Syfe’s official contact points:
- Client Success Email: support.sg@syfe.com
- Official Facebook: https://www.facebook.com/SyfeSG
- Official Instagram: https://www.instagram.com/syfesg/
If you suspect you may be a victim of fraud or a phishing scam, contact Syfe’s Client Success team immediately.
IT Security Best Practices for Online Transactions
To keep your online accounts secure, we recommend adopting these IT best practices:
- Use strong passwords containing at least 1 uppercase letter, 1 lowercase letter, 1 number, 1 symbol, and at least 8 characters.
- Avoid passwords that use personal information (e.g., birthdates, phone numbers).
- Change your passwords regularly.
- Never share your passwords with anyone, not even us. Syfe will never ask you for your login credentials over any form of communication.
- Avoid using your browser’s “save username and password” feature.
- Ensure the Syfe website URL ends with syfe.com.
- When visiting Syfe’s site, ensure the address bar shows https:// and displays a lock icon.
- Never share or disclose your OTP, it is strictly for your personal use.
- Keep your device’s operating system, firewall, and antivirus software updated.
- Regularly scan your device for malware or unknown files.
- Back up your important data / files frequently.
- Avoid using public Wi-Fi without a VPN.
- Stay vigilant against phishing attempts.
- Be cautious of offers that appear “too good to be true.”
- Disable file and printer sharing on internet-connected computers.
- Always log out of Syfe account after use, especially on shared devices.
- Avoid accessing your Syfe account on public or shared computers.
- Consider using encryption for sensitive or confidential information.
- Do not install software or run programs from unknown sources.
- Delete junk or chain emails.
- Never open suspicious attachments (e.g., files ending in .exe).
- Avoid sharing personal or financial information with unverified websites.
- Do not use devices you cannot trust.
