If you have missed out the reference code when making a transfer to Brokerage via PayNow, please reach out to our customer support team for assistance along with the following details:
- A screenshot of your successful PayNow transaction
- Your 12-digit Trade reference code (starting with 835). The Trade reference code can be found in your Brokerage app under My Funds > Add Funds.
To obtain your Trade reference code, you may refer to this guide below:
You may reach our customer support team via live chat or email at email@example.com. Our live chat support for Brokerage is currently available 24 hours Monday through Friday.