You can track the status of your fund transfers under the “Transactions” card within each of your portfolios on the Syfe app.

Under ordinary circumstances, it may take up to 15 minutes for your transfer to appear after it is confirmed in your personal banking app.

Syfe processes fund deposits during business hours (weekdays, excluding public holidays), with a cut-off time of 11 AM.

The timeline for funds to appear in your Syfe app depends on when the deposit was made:

• Deposits made before 11 AM: Funds will be processed the same business day and will appear in your app by the end of the day.
• Deposits made after 11 AM: Funds will be processed the next business day and will appear by the end of that business day.

Examples:

• Client A deposits funds on Monday at 9 AM → Funds appear by Monday evening.
• Client B deposits funds on Thursday at 5 PM → Funds appear by Friday evening.
• Client C deposits funds on Friday at 5 PM → Funds appear by Monday evening.

What if my funds are not reflected within the expected timeline?

• If your funds do not appear in your Syfe app after the expected processing time, it is possible that the portfolio reference code was not included in your deposit instructions.
• The portfolio reference code helps ensure your funds are correctly allocated to your intended portfolio.
• Please note: Due to certain limitations with some banks, even if you included the reference code, it may not be reflected in the transaction we receive from our partnering bank.

Scenario 1: Funds credited to Brokerage account

If you are a user of both Managed Portfolios and Brokerage, and a reference code was missing or unlinked, your funds may have been credited into your Brokerage account by default.

You can check this by:

1. Go to Menu > Funds (Brokerage) > Transactions.
2. If funds are reflected here, and you wish to move them to your intended portfolio:
   • Tap Menu > Funds (Brokerage) > Withdraw Funds > Select reason for withdrawal: Others > Reallocate Funds.
   • Select your intended portfolio to complete the transfer.

By following these steps, you can reallocate your funds to your intended portfolio.

Scenario 2: Funds not reflected in either portfolio or Brokerage account

If you do not see the funds in either your selected portfolio or your Brokerage account, please check your email inbox for any messages from Syfe with further instructions.

If you have not received any email, please email us at support.sg@syfe.com with the following details:

• Proof of Transfer: Screenshot of your bank transaction.
• Portfolio Reference Code: You can retrieve this by tapping the “⋮” icon beside your portfolio name and copying the “Portfolio Reference Code.”

We will review your request and get back to you within one business day.