Placing an Order

• What kind of market data is available?

  US Market

  All data related to the US-listed stocks and ETFs as well as your portfolio are updated in real-time during trading hours.

  SG Market

  We provide L1 market data for Singapore stocks, REITS, and ETFs. Kindly note that data updates for SG-listed securities may be delayed for at least 10 minutes.

  HK Market

  We provide L1 market data for Hong Kong stocks, REITS, and ETFs. Kindly note that data updates for HK-listed securities may be delayed for at least 10 minutes.

   

  How often are the stock prices and figures updated?

  All data related to US stocks, ETFs are updated in real time, while data for SGX and HKEX traded stocks REITs, and ETFs are delayed for at least 10 minutes.

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• What are the rules for trading on the HKEX?

  Trade quantity

  According to Hong Kong Stock Exchange (HKEX) trading rules, the minimum trading unit is ‘one lot’. Depending on the stock, this can vary significantly in quantity, from as few as 10 shares to as many as 100,000 shares. Most lots fall within the HK$1,000 to HK$10,000 price range. 

   

  Minimum bid size and forced order range: 

  The minimum price change, or bid size, for a stock depends on its share price, with specific increments ranging from HK$0.001 to HK$5, depending on the price bracket the stock falls under. The forced range is +/- 9 spreads away at the time of the order.

  

  For more information about HKEX trading rules, you can refer to the HKEX website.

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• Is odd lot trading allowed on HKEX?

  We currently do not offer odd lot trading on the HKEX; however, clients can request to close odd lot HKEX positions by sending a request to our Client Success Team.

  Please reach out to us here and we should be able to assist you. 

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• Singapore Market Holidays

  SGX follows the Singapore holiday calendar. Any orders placed on these days will also not be filled until the SGX reopens. 

  Additionally, please note that half-day trading will be applicable for SG market on Chinese New Year eve, Christmas eve, and New Year's eve, provided they fall on a trading day. 

  Here is the complete list of the Singapore holidays for 2024 : 

  Singapore Holidays	Date
  New Years Day	Monday, January 1
  Chinese New Year	Friday, February 9** Monday, February 12
  Good Friday	Friday, March 29
  Eid al-Fitr	Wednesday, April 10
  Labour Day	Wednesday, May 1
  Vesak Day	Wednesday, May 22
  Eid al-Adha	Monday, June 17
  National Day	Friday, August 9
  Diwali	Thursday, October 31
  Christmas Day	Tuesday, December 24** Wednesday, December 25
  New Year's Day	Tuesday, 31 December**

  **Indicates that the market is open and has irregular trading hours.

  *No responsibility is accepted for any inaccuracies in the matter published.

  Please refer to Market Trading hours here. 

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• US Market Holidays

  The US stock market observes US public holidays. Any orders you make on these days will not be filled until US stock exchanges re-open.

  • If any of the below-mentioned holidays is on a Saturday, the US exchanges will typically remain shut on the previous Friday.
  • If any of the below-mentioned holidays is on a Sunday, the US exchanges will typically remain shut the next Monday.

  Here is the complete list of the major US holidays for 2024 as considered by the NYSE and NASDAQ:

  US Holidays	Date
  New Years Day	Monday, January 1
  Martin Luther King, Jr. Day	Monday, January 15
  Washington's Birthday	Monday, February 19
  Good Friday	Friday, March 29
  Memorial Day	Monday, May 27
  Juneteenth National Independence Day	Wednesday, June 19
  Independence Day	Thursday, July 4*
  Labor Day	Monday, September 2
  Thanksgiving Day	Thursday, November 28**
  Christmas Day	Wednesday, December 25***

  Note – All the timings mentioned are in Eastern Standard Time (EST).

  If a given holiday happens to take place on Saturday, the Friday before it typically becomes a stock market holiday. Similarly, markets typically close on the following Monday if the holiday lands on a Sunday. Sometimes, the markets close for national days of mourning, as the NYSE and Nasdaq did to honor the late president George H.W. Bush in 2018.

  
  * Each market will close early at 1:00 p.m. (1:15 p.m. for eligible options) on Wednesday, July 3, 2024. Crossing Session orders will be accepted beginning at 1:00 p.m. for continuous executions until 1:30 p.m. on these dates, and NYSE American Equities, NYSE Arca Equities, NYSE Chicago, and NYSE National late trading sessions will close at 5:00 pm. All times are Eastern Time.
  ** Each market will close early at 1:00 p.m. (1:15 p.m. for eligible options) on Friday, November 29, 2024 (the day after Thanksgiving). Crossing Session orders will be accepted beginning at 1:00 p.m. for continuous executions until 1:30 p.m. on these dates, and NYSE American Equities, NYSE Arca Equities, NYSE Chicago, and NYSE National late trading sessions will close at 5:00 pm. All times are Eastern Time.
  *** Each market will close early at 1:00 p.m. (1:15 p.m. for eligible options) on Tuesday, December 24, 2024. Crossing Session orders will be accepted beginning at 1:00 p.m. for continuous executions until 1:30 p.m. on these dates, and NYSE American Equities, NYSE Arca Equities, NYSE Chicago, and NYSE National late trading sessions will close at 5:00 pm. All times are Eastern Time.

  No responsibility is accepted for any inaccuracies in the matter published.

  Please refer to the US Market Trading hours here. 

  
  
  

   

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• Publicly Traded Partnerships (US PTP)

  What are Publicly Traded Partnerships (US PTP)?

  A publicly traded partnership (PTP) is a business organization owned by two or more co-owners whose shares are regularly traded on an established securities market. It is a type of limited partnership managed by two or more partners (including individuals, corporations, or other partnerships) and is funded by limited partners who provide capital but have no management role in the partnership.
  
  

  Are there charges for Publicly Traded Partnerships (US PTP)?

  The US Internal Revenue Service has issued a new provision under Section 1446(f) of the Internal Revenue Code that primarily impacts non-US persons who invest in US Publicly Traded Partnerships (“PTP”) Securities. 

  With effect from 1 January 2023, non-US persons may incur a 10% withholding tax on the gross amount from any disposition of interests in US PTP securities (as compared to 0% currently).
  
  

  How does this impact me?

  In view of this update, Brokerage will cease buy orders and transfer-in requests on US PTP securities with effect from 19 December 2022. From the same date, only sell orders will be accepted.

  If you currently hold US PTP securities and wish to sell them, you should place your sell orders by 28 December 2022 to ensure sufficient time for the execution of the trade(s) before 1 January 2023. We will continue to support the liquidation of US PTP security positions beyond 31 December 2022.

  Clients who hold US PTP securities after 31 December 2022 may be impacted by the additional withholding tax set out above. Please take note and review your portfolio accordingly to minimise the possible impact from holding these securities.

  For more information, please refer to the US IRS website on the US PTP withholding tax here, and the list of US PTP securities here. Kindly note that the US PTP securities list is non-exhaustive and may change at any time.

   

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• What are the order types available in Brokerage?

  We currently offer 4 order types: market orders (in dollars), market orders (in shares), limit orders, and stop orders.

   

  Market orders (in dollars): This allows you to instantly buy or sell a stock at the current market price by entering a minimum dollar value of US$1. It is available for the US, Hong Kong*, and Singapore markets. Please note that Market orders (in dollars) the Hong Kong market are automatically converted to ELO (Enhanced Liquidity Orders) with a 2% buffer to facilitate execution. However, it's important to note that there is a high probability that Market orders (in dollars) in the Hong Kong market might not be executed even with a 2% buffer.

   

  Market orders (in shares): This allows you to buy or sell a stock immediately at the market price by entering a specific quantity of shares. This is available for the US and Singapore markets. 

   

  Limit orders: This allows you to buy or sell a stock at a specific limit price you want. The order will be executed at the limit price or better. Please note that limit orders are not guaranteed to fill. If the stock price does not meet your limit price, your limit order will not be executed. This is available for the US, Hong Kong* and Singapore markets.

   

  Stop orders: This allows you to buy or sell a stock at the market price once the stock is traded at or has reached the stop price. Once the stop price is reached, the order will become a market order and will be executed at the next available market price. Please note that if the stock price does not reach the stop price, the stop order will not be executed. This is only available for the US market. 

   

  *Hong Kong order type: As HKEX does not support market and limit orders, all orders are converted to an Enhance Limit Order (ELO) before submission to HKEX. An ELO will allow matching of up to 10 price queues (i.e. the best price queue and up to the 10th queue at 9 spreads away) at a time provided that the traded price is not worse than the input price. The sell order input price cannot be made at a price of 10 spreads (or more) below the current bid price whereas the buy order input price cannot be made at a price of 10 spreads (or more) above the current ask price. Please refer to the HKEX website for more details.

   

  Syfe does not support At-auction Orders (ALO) for HKEX.

   

  What is the difference between market orders in dollars and market orders in shares?

  Market orders in dollars allow you to place market orders by specifying the value of the trade in USD while market orders in shares allow you to place market orders by specifying the number of shares you want to buy.
  
  

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• How long will my order be valid for?

  You may choose the validity period of your order to be either GTD (Good 'til Day) or GTC (Good 'til Cancelled). GTD allows you to place a buy or sell order at a particular price and the order will stay active unless fully executed or till the end of the trading day while GTC allows you to place a buy or sell order that will stay active until the price is reached or when you choose to cancel the order. Please note that GTC orders in SGX market automatically expire 30 days after it is placed whereas GTC orders in the US market expire in 90 days. 

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• Is there a limit to how many orders I can have?

  No, there is no limit on the number of orders you can create. But do note that if you placed multiple orders, the buying power will be temporarily be withheld in order for the order to be processed, even though it is not completed yet.

  In some cases, if you have multiple pending orders, you might see your new completed order being charged a commission fee. That is because the system take in consideration the pending orders that has yet to be completed, into your monthly free trade quota.

  If you cancel your pending order, the subsequent order for the month will not be charge a commission fee as your monthly free trade quota will be revert back accordingly.

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• How do I buy or sell a stock / ETF on Brokerage?

  With Brokerage, you can select from over 10,000 US-listed stocks and ETFs and decide how much you want to invest. Through Brokerage's fractional shares offering, you can buy any stock you want regardless of share price with as little as USD 1.
  
  If you wish to buy a stock or ETF, simply select your preferred stock or ETF and click the "Buy" option in the security details page. Follow the instructions in the app to place your buy order.
  
  To sell a stock or ETF, log in to your Brokerage account and view your "Portfolio" page. Select the desired stock you want to sell and click the "Sell" option in the security details page. Follow the instructions in the app to complete your sell order.

   

  For better clarity, you may refer to this guide below:

  

   

   

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• How do I check the status of my order?

  You can check the status of your order in the Syfe Brokerage app under Account > Order details.

  The status of your order can either be Executed, Partially Executed, Pending, Pending Cancellation, Cancelled or Failed.

  • Executed: Your order has been successfully executed and the security has been bought or sold.
  • Partially Executed: Your order has been partially executed and such orders can be viewed under 'Open orders' if it's still active (or) 'past orders' if it's cancelled / fully executed / expired
  • Pending: Your order is placed but not yet executed. Orders placed outside trading hours will be reflected as 'Pending' until it is executed when the market opens. For limit orders, this may also meant that your limit price has not been reached, thus the order is not yet executed.
  • Pending Cancellation: Limit orders cancelled outside trading hours will only be cancelled shortly before the market opens. In the meantime, you may expect to see your order under 'Pending cancellation'.
  • Cancelled: Your order has been cancelled Failed: Your order has failed to be executed. You will receive an in-app notification to inform you should your order fail, kindly create a new order instead. Please reach out to our Customer support for assistance if the order you have placed keeps failing

   

   

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• What are the available trading hours? Will there be extended-hours trading?

  US Market

  The US market is open Mondays to Fridays from 9.30 am to 4 pm EST (9.30 pm - 4 am SGT) except on US trading holidays. Pre-market and post-market hours are Mondays to Fridays, 4 am - 9.30 am EST and 4 pm - 8 pm EST, respectively.

  Here is a quick summary of the supported time slots for different order types:

  Time (in EST)	Market Order		Limit Order		Stop Order
  	by dollar	by shares	GTD	GTC
  Pre-market hours (4 am - 9.30 am)	Queued	Not available	Accepted & executed if price matches	Queued	Not available
  Market hours (9.30 am - 4 pm)	Executed at prevailing prices	Executed at prevailing prices	Accepted & executed if price matches	Accepted & executed if price matches	Accepted & executed if price matches
  Post-market hours (4 pm - 8 pm)	Queued	Not available	Accepted & executed if price matches	Queued	Not available
  Outside market hours (8 pm - 4 am)	Queued	Not available	Queued	Queued	Not available

   

  Singapore Market

  The Singapore stock exchange is open Mondays to Fridays from 9 am to 12 pm SGT and 1 pm to 5.16 pm SGT, except on Singapore trading holidays.
  In between, there is a mid-day break between 12 pm - 1 pm, where no trades will be executed.
  Kindly note that orders will only be executed on a conditional basis (based on market availability) between 5.05 pm - 5.16 pm.
  

  Here is a quick summary of the supported time slots for different order types:

  Time (in SGT)	Market Order (by shares)	Limit Order
  Opening routine (8.30 am - 8.59 am)	Queued	Queued
  Trading hours (9 am - 12 pm)	Executed at prevailing prices	Accepted & executed if price matches
  Mid-day break (12 pm - 1 pm)	Queued	Queued
  Trading hours (1 am - 5 pm)	Executed at prevailing prices	Accepted & executed if price matches
  Closing routine (5 pm - 5.05 pm)	Queued	Queued
  Trade at close (5.06 pm - 5.16 pm)	Executed at prevailing prices (conditional)	Accepted & executed if price matches (conditional)
  Outside market hours  (5.17 pm - 8.29 am)	Not available	Queued

  For more information about SGX trading hours, you can refer to the SGX website here.
  

   

  Hong Kong Market:

  The Hong Kong stock exchange is open on Mondays to Fridays from 9.30 am to 12 pm SGT and 1 pm to 4 pm SGT, with the exception of Hong Kong trading holidays and instances of severe weather conditions such as typhoons or black rainstorms. A midday break occurs between 12 pm - 1 pm, during which no trades are executed. Please note that Syfe does not currently support auction sessions or auction orders. Orders placed during non-market hours will be queued and executed once the market reopens.

  Here is a quick summary of the supported time slots for order types:

  Time Period	Hong Kong Time
  Morning Market	9:30 - 12:00
  Closed at Noon	12:00 - 13:00
  Afternoon Market	13:00 - 16:00

  You can find more details here.

  What is a Severe Weather condition for HKEX?

  A Severe Weather condition is typically defined by the issuance of a Typhoon Signal or Black Rainstorm Warning by the Hong Kong Observatory. The Hong Kong Government may also declare Extreme Conditions in situations such as significant disruption of public transport services, extensive flooding, major landslides, large-scale power outages, or other adverse circumstances. Under such conditions, the market will be closed.

  In such cases, any orders you place are subject to cancellation, after which you may have to resubmit the order. The decision to close the market due to severe weather conditions is made by the Hong Kong government on an ad-hoc basis, and there is no fixed calendar for such occurrences.

  You can find more details on Severe Weather conditions here. 

   

  Can I trade during exchange holidays?

  There will be no trading during exchange holidays.

  The US stock market observes US public holidays. Any orders you make on these days will not be filled until US stock exchanges re-open.

  On the other hand, the Singapore stock market observes Singapore public holidays. Any orders placed on these days will also not be filled until the SGX reopens. 

  Additionally, please note that half-day trading will be applicable for the Singapore market on Chinese New Year Eve, Christmas Eve, and New Year's Eve, provided they fall on a trading day. In the case of half-day trading, the market will only be open from 9 am to 12.16 pm.

  Similarly, the Hong Kong stock market observes Hong Kong public holidays. Orders placed on these holidays will not be filled until the Hong Kong Stock Exchange (HKEX) reopens.

  Note: Public holidays do not count as a business day.

  
  
  

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• What is auto-invest feature and how does it work?

  Recurring buy feature has been renamed to Auto-Invest as of 8th January 2024 (app version 10.2.0)
  
  Auto-Invest feature enables you to set a scheduled day in a week or month to automatically purchase share(s) or ETF(s) of your choice. This way, you may dollar-cost average with ease on Syfe Brokerage.

  At the moment, you may set up auto-investments only for securities that can be traded fractionally for US stocks. For SGX stocks, you may set up auto-investments for securities with value to the nearest round lot.

  You may follow these easy steps below to set up an auto-investment:

  

   

  What happens after the auto-investment has been set?

  Your auto-investment will be placed 4 hours before the market opens on the scheduled date and your buying power for this order will be deducted. Once the market opens, your order will get executed at the market price.

  Please note that your auto-investment order will not be placed if you do not have sufficient buying power on the scheduled date. In such cases, your auto-investment will be skipped until the next scheduled date.

  If your scheduled date falls on a non-trading day (i.e. trading holidays or weekends), your order will be placed on the next trading day instead. Additionally, if you have scheduled an auto-investment on a date that does not exist in a particular month (e.g. 31st of the month), your order will be placed on the last day of that month instead.

   

  Can I amend an existing auto-investment?
  

  Once you have set up an auto-investment, you will be able to view it under ‘Upcoming auto-investments' on your ‘Portfolio’ tab. You may skip, amend or delete your auto-investment from here as well.

  You may follow these easy steps below to skip, amend or delete an auto-investment:

  1. Log into your Syfe account and toggle to Brokerage.
  2. Click on the 'Portfolio' icon on the bottom left of the screen
  3. Click on 'Upcoming Auto-investments' in the middle of the page
  4. Click on the orange pencil icon on the top left of the tile for the instruction you wish to skip, amend or delete and select the option.
  5. Submit your instructions.

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