Support centre

Internal Transfers Between Portfolios

• How do I transfer funds between my Syfe portfolios?

  If you have more than one Syfe portfolio, you can choose to transfer funds from one portfolio to another via your Syfe dashboard. Simply follow the instructions below:

  

  Kindly note that the internal transfer process involves selling off of assets in the portfolio you want to transfer funds out from, and using the proceeds to buy assets in the destination portfolio you wish to invest in.

  How to cancel an internal transfer request?

  To cancel your internal transfer request, simply click on your portfolio "transaction" tab (expand arrow)

  Click on the withdrawal transaction

  

  Click on the "Cancel Request" button on the bottom of your screen

  Click on "Proceed" to submit the request to cancel your withdrawal request.

  

  You are only able to cancel your internal transfer request if the status of the request is still in the "requested" state. Kindly note that once the internal transfer request started "processing", you will not be able to cancel it.

  How long does internal transfers between portfolios take to complete?

  We typically sell off your assets within 1-2 business days from your request. During this period, the price of your assets may go up or down and change your portfolio value. Therefore, for full internal transfers, the final amount transferred to your portfolio may be different than what you saw in the dashboard at the time of placing the internal transfer request. Learn more here. 

  After assets are sold off, we will then take 1-2 business days to transfer the funds and invest them in your destination portfolio.

  In total, the internal transfer process should be completed within 2 - 4 business days.

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• What is the recurring transfer feature on Syfe Cash+?

  You can now park your funds in your Cash+ portfolio and earn higher projected returns than traditional savings accounts before transferring them to your other Syfe portfolios. The recurring transfer feature on Syfe Cash+ helps you to automate monthly transfers to your chosen portfolios.

  Simply log in and set up a recurring transfer on your dashboard to transfer funds from your Cash+ portfolio to your desired Syfe investment portfolio every month. Learn how to set up a recurring transfer from Cash+ portfolio here. 

  Once created, you can pause, skip, or cancel recurring transfers at any time. You can also edit details such as the transfer amount and date of transfer from your dashboard as well. Simply follow the instructions on this article to edit your recurring transfers.

  On your chosen transfer date every month, we will automatically trigger an internal transfer request from your Cash+ portfolio to your chosen portfolio(s). Please note that the transfer will take 2-4 business days, excluding weekends and public holidays, to be completed.

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• How do I create a recurring transfer from Syfe Cash+ to other portfolios?

  You can set up a recurring transfer from your Cash+ portfolio to another portfolio of your choice by following a few easy steps. Please refer to the below guide:

  

  What happens after I have set up a recurring transfer from Cash+?

  On your chosen date each month, an internal transfer from your Cash+ portfolio to your chosen portfolio will be executed automatically. Please note that the internal transfer will be completed within 2-4 working days, excluding weekends and public holidays.

  For example, you have set up a recurring transfer of $100 from Cash+ portfolio to REIT+ portfolio starting 1 October 2022. This means on the 1st of every month, starting from 1 October 2022, an internal transfer of $100 will be automatically executed. Thereafter, the internal transfer will be completed within 2-4 working days.

   

  Can I set up more than one recurring transfer?

  Absolutely! You can create multiple transfers from your Cash+ portfolio to your desired Syfe investment portfolios.

  For instance, you may create a recurring transfer from your Cash+ portfolio to your REIT+ portfolio on the 1st of every month. You may then add another recurring transfer from your Cash+ portfolio to your Equity100 portfolio on the 15th of every month.

  You have full flexibility to set up multiple transfers and edit them anytime. 

   

  Will there be any additional charges for recurring transfers?

  No, there are no additional charges for recurring transfers. 

   

  Learn more about recurring transfers from Cash+

  • How do I pause, skip, or edit details of my monthly transfer?
  • What happens if I don’t have sufficient funds in my Cash+ portfolio for the next monthly transfer?

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• How do I pause, skip, or edit details of my monthly transfer? 

  You can pause, skip the next monthly transfer, or delete the recurring transfer anytime. 

  If you're logged into the mobile app, on your Syfe Wealth app dashboard, scroll down to 'Your upcoming transfers' section. Then, you can click the pencil icon at the top right corner of your recurring transfer. 

  

  You will then be able to Pause, Skip next transfer, or Edit your recurring transfer.

  • Pause: Your recurring transfer will be inactive until it is unpaused. On your chosen date, no internal transfer will be executed. You can unpause your recurring transfer anytime, the same way you paused it.
  • Skip next transfer: Your next recurring transfer schedule will be skipped.
  • Edit: On the edit page, you will be able to amend your destination portfolio to transfer to, change the recurring transfer amount as well as the execution date.
    To Delete your recurring transfer completely, you may click on the 'Delete' button at the top right corner of the edit page

  Can I amend the frequency of the recurring transfer?

  At the moment, all recurring transfers from your Cash+ portfolio to your Syfe investment portfolios are scheduled on a monthly basis. It is not possible to amend the frequency to a weekly or quarterly basis.

   

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• What happens if I don’t have sufficient funds in my Cash+ portfolio for the next monthly transfer?

  In a recurring transfer, you may transfer up to 90% of your Cash+ portfolio value. Please ensure the recurring transfer amount is within 90% of your Cash+ portfolio value so that the transaction can be processed on your chosen date.

   

  Will I be notified if I don't have sufficient funds in my Cash+ portfolio for the next monthly transfer?

  You will be notified via email 10 days prior to your transfer date if your Cash+ portfolio has insufficient funds to complete your next scheduled transfer. A second reminder will be sent 5 days prior to your transfer date. You will also see a notification through your Syfe dashboard regarding the insufficient balance.

   

  How do I ensure that my recurring transfer from Cash+ portfolio is executed on my chosen date?

  Please note the scheduled transfer will be skipped for the month if there are insufficient funds in your Cash+ portfolio to fulfil your indicated monthly transfer amount. 

  To ensure that the recurring transfer is executed at your chosen date, kindly top up your Cash+ portfolio accordingly. Kindly refer to this guide for instructions on how to top up your Cash+ portfolio.

  Alternatively, you may also edit your monthly transfer amount or skip the next transfer if you prefer. Learn more here. 

   

   

   

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• Can I amend the frequency of the recurring transfer?

  At the moment, all recurring transfers from your Cash+ portfolio to your Syfe investment portfolios are scheduled on a monthly basis. It is not possible to amend the frequency to a weekly or quarterly basis.

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• What will be the time taken to transfer funds from my Cash+ portfolio to other portfolios?

  The recurring transfer from your Cash+ portfolio to other portfolios will be completed in 3 - 4 business days. 

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• Can I set up more than one recurring transfer?

  Absolutely! You can create multiple transfers from your Cash+ portfolio to your desired Syfe investment portfolios.

  For instance, you may create a recurring transfer from your Cash+ portfolio to your REIT+ portfolio and Core portfolio on the first of every month. You may then add another recurring transfer from your Cash+ portfolio to your Equity100 portfolio on the 15th of every month.

  You have full flexibility to set up multiple transfers and edit them anytime.

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