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General

  • Syfe currently offers 3 terms - 3 months, 6 months and 12 months. Please refer here for the current rates for these terms. If you choose to invest, your funds will be locked in for the chosen duration until the end of the term.

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  • Here's a summary of how it works:

    1. Create a Cash+ Guaranteed portfolio by choosing the term of your choice (from 3, 6 and 12 months) on the website or Syfe App via the "Add new" button on the top right.
    2. Add funds into your portfolio.
    3. Once we process your funds into the portfolio, the portfolio will be automatically locked and queued for investment.
    4. Your funds will be invested within one business day. Funds received prior to 11 AM SGT on a business day will be invested on the same day. Funds received after 11 AM SGT will be invested on the subsequent business day. To illustrate, any funds received by Syfe between today at 11 AM SGT and tomorrow 11AM will be invested tomorrow afternoon, provided tomorrow is a business day. If you fund on a weekend or on a public holiday, funds will be invested on the next business day. 
    5. Over the term you have chosen, you'll have the flexibility to decide whether you want to reinvest or not when the term concludes. If you opt not to reinvest, your funds will stay in the portfolio until you determine your next course of action, which may be reinvesting for another term at the prevailing rate, withdrawing, or reallocating your funds.
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  • Cash+ Guaranteed is a cash management solution wherein your funds are placed in fixed deposits with banks regulated by the Monetary Authority of Singapore. The displayed rate represents the guaranteed return you will receive on your investment at the end of the term.

    Here's a summary of how it works:

    1. Create a Cash+ Guaranteed portfolio by choosing the term of your choice (from 3, 6 and 12 months) on the website or Syfe App.
    2. Add funds into your portfolio.
    3. Once we process your funds into the portfolio, the portfolio will be automatically locked and queued for investment.
    4. Your funds will be invested within one business day.
    5. Over the term you have chosen, you'll have the flexibility to decide whether you want to reinvest or not when the term concludes. If you opt not to reinvest, your funds will stay in the portfolio until you determine your next course of action, which may be reinvesting for another term at the prevailing rate, withdrawing, or reallocating your funds.
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  • The below table highlights the key differences between Cash+ Guaranteed, fixed deposit account at banks and SSB.

    *Fixed deposit account benchmarks are taken from the 3 highest rates among 3, 6, 12-month tenors offered by Singapore banks, including promotional rates. Updated as of 10 Nov 2023.


    Cash+ Guaranteed is a managed investment portfolio, and should not be taken as a deposit. Until the investment is locked in, the rate is subject to change. Investment capital and returns are guaranteed subject to underlying bank risk.

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  • Both are cash management solutions offered by Syfe. However there are some fundamental differences between these two.

    Cash+ Flexi is ideal for those who need the flexibility of liquidity. Cash+ Guaranteed is more suited for those who prefer to get fixed returns at the end of a short period during which the funds will not be withdrawable.

     

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  • Returns are guaranteed as we invest your funds in fixed deposits with a partner bank for your chosen term. When the term ends, you will receive returns from the underlying fixed deposits at the guaranteed rate that you had secured at the beginning of the term.

    Once your investment begins, the guaranteed return and rate will not change during the entire duration of the investment.

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  • The returns are accrued daily, however they are not compounded.

    In order for you to get a better understanding of your portfolio and its performance, we display the total accrued return to-date under the Current value of your portfolio. Please note, these returns are indicative only and they are only available after maturity.

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  • No. You have the flexibility to fund with any amount. There is no minimum or maximum requirement.

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  • Yes, there is a lock-in period depending on the term that you have chosen. Syfe currently offers 3 months, 6 months and 12 months for Cash+ Guaranteed. If the maturity date of the investment falls on a non-business day, your investment will instead end on the next business day. Pro-rated returns will be earned on the additional days.

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  • Once the investment starts, it will remain unchanged throughout the entire period depending on the term that you have chosen.

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  • We will evaluate the rates daily and implement updates as deemed necessary. You can access the most current rate information on both the website and the app.

    In the event where we need to update the rate, we may temporarily deactivate the portfolio page on both the App and the Web dashboard. After the rates have been refreshed, you will have the opportunity to review and secure your portfolio.

    Rate adjustments only apply to portfolios that have not started investing. If your funds are processed into your portfolio during a rate adjustment, your portfolio details page will display "Rate on hold." Your funds will remain uninvested until the rate adjustment concludes.

    Once the updated rate is active, we will compare it to the rate you initially observed at the portfolio's creation. If the updated rate is lower, your funds won't be automatically invested. You will be notified of the rate decrease and given the choice to lock in at the updated rate, withdraw funds, or reallocate to another portfolio.

    If the updated rate is equal to or higher than the rate you initially observed at the portfolio's creation, your funds will be automatically locked in at the updated rate, providing you with improved returns for your investment. This ensures that you consistently benefit from the best and most current rates for your Guaranteed portfolio.

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  • From the rate we obtain from our partner bank, we take a slight margin before extending to you a rate that is still very attractive in the market. Once your investment begins, your Cash+ Guaranteed portfolio is assured to provide returns at the same rate. Our commitment is to deliver exceptional products, coupled with an unparalleled user experience, and this margin facilitates our ability to fulfil that commitment.

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  • Syfe supports businesses globally and can provide tailored solutions, whether it’s Cash Management (Guaranteed or Flexi) or other Managed portfolios, subject to legal and regulatory requirements. For more information, visit https://www.syfe.com/syfe-for-business 

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  • There is no limit to the number of portfolios you can create. You can create multiple portfolios that mature on different dates while earning guaranteed returns concurrently. By doing so, you create a “ladder” of maturity dates for your multiple Guaranteed portfolios, giving you the flexibility to access funds and take advantage of fluctuating interest rates.

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  • Yes, Cash+ Guaranteed is considered to be a very low-risk portfolio.

    When you transfer funds to Syfe, these funds are invested in fixed deposits with banks regulated by the Monetary Authority of Singapore (MAS).

    For further assurance, all client funds in Cash+ Guaranteed are held in a designated client money account with our partnering banks. This means your funds remain safe even if Syfe stops operating, as we don't hold or have access to any client funds. Learn more here. 

    While it is not SDIC-insured, the risk of the banks failing is very low—so you can invest with a peace of mind.

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