When you initiate a withdrawal from your Syfe portfolio, the underlying securities will need to be sold before the cash proceeds can be transferred to your bank account.
- If your request is submitted before 11 AM SGT on a business day, our team will begin processing your withdrawal within the same business day.
- If submitted after 11 AM SGT, the request will be processed on the next business day.
Under ordinary circumstances, once processing begins we will proceed to sell the underlying securities in your portfolio. After the sell trades are settled (settlement time depends on the type of portfolio, refer to the table below), the cash proceeds will be transferred to your designated bank account within 1 business day.
Withdrawal Timelines for Singapore Local Banks
| Portfolio Type | Estimated Processing Time |
|---|---|
| Core, REIT+, Specialised, Custom Portfolios | 1–3 business days |
| Income+ | 4-5 business days (Subject to the constituent funds’ designated dealing days and redemption provisions as stated in the fund prospectus) |
| Cash+ Flexi (SGD) | 1-2 business days |
| Cash+ Flexi (USD) | 1-3 business days |
| Cash+ Guaranteed |
By the next business day (T+1) (Funds are expected to be received by 7 PM SGT if withdrawn on the day of maturity before the end of the day) |
Important Notes on Withdrawals
- In exceptional circumstances (e.g., corporate actions, rights issues, or portfolio rebalancing), withdrawals may experience slight delays. Rest assured, Syfe will make every effort to ensure withdrawals are processed promptly and minimize any delays.
- The final amount received in your bank account may differ from the amount displayed in your portfolio. For more details, refer to: If I submit a ‘full withdrawal’ request, will I receive the full amount displayed in my portfolio?
- If you deposit funds and then initiate a full withdrawal, the processing time may take longer than the standard timeline due to the sequence in which transactions are processed:
- Deposits are processed first, with buy trades placed for the underlying securities.
- Buy trades must settle before sell trades for the withdrawal request can be executed.
- Example: If you deposit SGD 10,000 into a Core portfolio on January 1st and submit a withdrawal request on January 2nd, the buy trades would take 2–3 business days to settle, followed by another 2–3 business days for the sell trades to be completed. As a result, the full withdrawal process could take up to 6 business days.
- For more details on investment settlement timelines, refer to: How long does it take for funds transferred to be invested?
Withdrawals to Overseas or International Banks
- Transfers to overseas banks typically take 5-10 business days, depending on the processes of intermediary and recipient banks.
- Some banks may hold funds for compliance or regulatory checks, which may cause further delays. If this happens, you may need to contact your bank for assistance.
- Syfe does not charge withdrawal fees, but intermediary or beneficiary banks may apply currency conversion fees and other charges for receiving overseas transfers. These fees vary between banks and will be deducted automatically from the received amount. For more information: Are there charges for making a withdrawal?
Note: If you have not received your funds and it is past the estimated processing timeline stated above:
- Please check your email inbox for any emails from Syfe with further instructions.
- If you have not received any communication, kindly reach out to us at support.sg@syfe.com for assistance.
