SGD transfers from Singapore banks are usually completed on the same business day, while USD transfers may take 1–2 business days due to intermediary bank processing or US holidays.
For a full breakdown of funding methods and currency options, see:
How to check your funding status
You can track a transfer via the Syfe app: Go to Menu > Funds (Brokerage) > Transactions.
Each transaction shows a status of Pending or Completed, so you can see at a glance whether a deposit or withdrawal has been credited yet.
You can refer to Where can I view transactions for funds transfers and withdrawals? for the full walkthrough.
Once your transfer is successful, you'll also receive an in-app notification.
Possible reasons for funding delays
Funding may be delayed due to pending verification, joint account transfers, or third-party transfers.
Pending Verification
If your account verification is still in progress, a notification will appear on your Brokerage homepage. Your funds will be reflected once your KYC is approved.
Joint Account Transfers
If your deposit was made from a joint bank account, please email a recent bank statement (dated within the last 3 months) to support.sg@syfe.com showing:
- Both account holders’ full names
- Bank name
- Bank account number
Once verified, your funds will be credited accordingly.
Third-Party Transfers
If the transfer was made from an account not owned or jointly held by you, the funds will be refunded. Please email support.sg@syfe.com to confirm, and the refund will be processed accordingly.
If your funds still haven't shown up
Please check your email for updates from Syfe. If you have not received any email, contact us at support.sg@syfe.com with a screenshot of your transfer transaction.
If your Brokerage reference code was missing, forgotten, or entered incorrectly at the time of transfer, this can delay allocation, as our team will need to manually match your funds to your account before they can be credited.
If you're unsure whether your reference code was included correctly, email us at support.sg@syfe.com with a screenshot of your transfer and we'll help trace and allocate your funds.
